What to do if you have a complaint

My aim is to help you reach your full potential as quickly and safely as possible, and I hope you will not have any reason to complain. However, if something does not go as expected, it is important that you know how to raise any concerns.

Step One – Raise the concern with me directly

If you have a complaint or concern about the care you have received, please let me know as soon as possible. Concerns can often be resolved quickly and informally when raised early.

You can contact me in person, by phone, by email or in writing. I will:

• • Treat your complaint seriously
  • Handle it promptly, fairly and in confidence
  • Investigate what happened and provide a clear explanation
  • Apologise where appropriate
  • Use feedback to review and improve my service where needed

If you raise your concern verbally, it will be logged. I will investigate the matter and contact you with my findings, aiming to reach a mutually agreeable outcome. If needed, I will invite you to attend the clinic to discuss your complaint face to face.

Contact details
Telephone: 07887 655007
Email: fiona@essentialosteopathy.co.uk
Post: Fiona McIntosh, Essential Osteopathy, 2nd Floor, 4 Lynedoch Place, Glasgow G3 6AB

Step Two – Independent advice and support

If you feel your concern has not been resolved to your satisfaction, you may wish to seek independent advice.

You can contact the Institute of Osteopathy (iO), the professional body for osteopaths in the UK. They can provide guidance on the complaints process and discuss possible next steps.

Institute of Osteopathy
Telephone: 01582 488455
Email: enquiries@iosteopathy.org
Website: https://www.iosteopathy.org

Step Three – General Osteopathic Council (GOsC)

If your concern is serious, relates to patient safety, or involves an osteopath’s professional conduct or fitness to practise, you may contact the General Osteopathic Council (GOsC) directly.

The GOsC is the statutory regulator for osteopaths in the UK. It investigates concerns where there may be a risk to patients or a breach of professional standards.

General Osteopathic Council
Telephone: 020 7357 6655
Regulation team extension: 224
Email: regulation@osteopathy.org.uk
Website (Raise a concern): https://www.osteopathy.org.uk/raise-a-concern/

Please note that the General Osteopathic Council cannot award compensation.